Gambling Help services operate from over 200 locations across NSW. You can contact a Gambling Help service to make an appointment with a problem gambling counsellor or financial counsellor. Services are free and confidential.
Gambling Help is a free, confidential service that assists problem gamblers and their families in NSW. It includes a range of counselling and self-help options that can be accessed by phone, online and face-to-face.
All Gambling Help services have a common goal: to provide support, advice and encouragement to help people understand and overcome problem gambling.
Gambling Help runs a phone service that is available 24 hours a day, seven days a week. It is staffed by people who understand how difficult it can be to try to get gambling under control. They're not there to judge or tell you that what you're doing is wrong. They're there to listen and, when you're ready, they're there to provide helpful, practical tips and information.
Gambling Help is:
- Completely confidential. You won't have to give your name if you don't want to and the call won't show up on your landline bill (though it will appear on mobile phone accounts).
- Free of charge for landlines and available as many times as you want to use it.
- A source of useful free print information, such as a practical workbook.
- A service that can advise you about the process of excluding yourself from your usual gambling venues.
- A service that can refer you to face-to-face support services near you, and tell you what to expect if you decide to try them out.
There are face-to-face Gambling Help services available from over 200 locations throughout NSW.
Gambling Help services are funded by the Responsible Gambling Fund on behalf of the NSW Government.
Support, information and counselling services are available 24 hours every day. To speak to a professional immediately, you can choose from the following:
Phone Gambling Help on 1800 858 858
Gambling services in NSW
Gambling Help services operate from over 200 locations across NSW. Find out where your closest service is located. You can contact a Gambling Help service to make an appointment with a problem gambling counsellor or financial counsellor.
Self-exclusion is a gambling industry based program that allows individuals who have a gambling problem to ban themselves from the gaming areas of nominated hotels, clubs and the casino. It is a requirement that all NSW venue operators have a self-exclusion program.
Clubs NSW operates a multi venue self-exclusion system on behalf of all clubs and hotels in NSW. You can join the clubs’ and hotels’ program through your local Gamblers Help service or by visiting your local club and talking to the Responsible Gambling Manager. For exclusion from the casino contact the Responsible Gambling Manager.