If you are using our email support service you can expect a
couple of emails a week for about six weeks. Over this time you
would have access to the same counsellor.
There are four steps in establishing email support:
1. Register for the email
support service. This means supplying an email address and
name/nickname, which is needed so we can respond to you. Your email
address would never be disclosed to anyone outside of our
service.
2. Read and accept the terms and conditions of the
service.
(Email support is not the best service for people in crisis. We
recommend those in crisis contact telephone support 1800 858
858).
3. Respond to a few questions about your situation.
This will assist the counsellor to best meet your needs. The
answers that you give are confidential.
4. Write your email.
We will respond within 24 hours. In most cases we would expect this
to be a few hours.
If you would like to know more about email counselling, there is
a list of pros and cons to help
with your decision.