You can access the live counselling service as many times as is
helpful to you. Usually a counselling session lasts about 45
minutes. There are five steps in talking to a counsellor
online:
1. Decide whether you want to register or
access the service anonymously. For
more information on the benefits of registration click here.
2. Read and accept the terms and conditions of the
service.
(Online counselling is not the best service for people in crisis.
We recommend those in crisis contact telephone support 1800 858
858).
3. Respond to a few questions about your situation.
This will assist the counsellor to best meet your needs. The
answers that you give are confidential.
4. Start the live counselling.
The conversation will appear on a screen like instant
messaging.
5. When the session is finished, if you want to delete any
traces of the session from your computer, check our security
policy for instructions.
If you would like to know more about live counselling, there is
a list of pros and cons to help with
your decision.