Telephone Support

The 1800 858 858 Helpline provides telephone support 24/7. It is free, professional and confidential. The Helpline counsellors are there to help you deal with any of your gambling related issues.

Telephone counselling and support is available for all people affected by gambling, including family and friends.

What to expect when calling the Helpline

  • Someone who will understand and listen to your concerns
  • A qualified professional who will answer your questions
  • Referral to face-to-face gambling help services
  • Written information posted upon request
  • Crisis management and referral
  • Someone who can provide you with strategies to help you achieve your goals
  • Access to interpreter services for those from non-English speaking backgrounds

The Helpline in each state offers immediate access to a counsellor who can provide counselling, information and referral to a range of support services.

Financial Counseling Helpline

There is a free Financial Counseling Hotline which operates from 9:30am to 4pm, Monday to Friday. 1800 007 007.

Emergency Help

The online environment may not be suitable for you if you are currently in a crisis situation. If you are seeking help for a medical emergency or crisis involving personal safety (e.g. suicidal feelings, domestic violence or homicide), please contact one of the Emergency support services listed below for immediate telephone assistance.

If you are in crisis and need immediate support or information, please use the following 24 hour emergency phone numbers:


Phone Number

Fire, Ambulance or Police


Kids Helpline

1800 551 800



Mensline Australia

1300 789 978