You can access immediate support by talking to an online counsellor.

Live counselling offers immediate counselling and support 24/7 with a counsellor qualified in helping people with gambling concerns.

Privacy Policy


Our full privacy statement is available online. 

Enquiries about the regulations and how Gambling Help Online protects your information can be obtained from the Gambling Help Online program manager on 9418 1011.

Collection of information and privacy protection

Gambling Help Online makes every effort to adhere to the Guidelines for Federal and ACT Government World Wide Websites developed by the Australian Privacy Commissioner.

Information provided through the Gambling Help Online website will comply with Information Privacy Principles, particularly principles 1 to 3, 10 and 11.

Stated simply these principles are:

  • Principle 1: Collection of information must be lawful and fair
  • Principle 2: Informing people why information is collected
  • Principle 3: Ensuring personal information collected is of good quality and not too intrusive
  • Principle 10: Limiting the use of personal information to the purpose for which it was obtained
  • Principle 11: Preventing the disclosure of personal information outside the agency

Your email address

Gambling Help Online will only record your email address in the event that you send us a message by email or if you register for regular assistance. Your email address will only be used for the purpose for which you have provided it. Your email address will not be added to any mailing lists without your prior consent by way of a specific request in writing. We will not use or disclose your email address for any other purpose, without your prior written consent.

Queries, concerns and further information

If you have any queries, concerns or require further information relating to privacy and Gambling Help Online, you are invited to email the Gambling Help Online Program Manager or submit feedback online.

Please be aware that some transcripts are used for training and quality assurance purposes. Any personal details in these documents are kept strictly confidential, and principles stipulated above are applied to this process. Please advise the counsellor if you do not wish to have your transcripts used in training or quality assurance.