NSW – GambleAware

GambleAware is here to support you to be gamble aware with information on how to gamble safely, and to provide free and confidential support for anyone affected by gambling.

GambleAware NSW 

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Help in languages other than English

If English is not your first language, support is available for culturally and linguistically diverse communities.


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I’d prefer an Aboriginal service

Culturally appropriate support is available from GambleAware, wherever you are in metro or regional NSW.


What kind of support are you looking for?

GambleAware counsellors are available over the phone right now. For free, confidential advice and support, call GambleAware on 1800 858 858 24/7.

1800 858 858

GambleAware Central Sydney

Delivery locations include Campsie, Belmore, Camperdown, Ashfield, Lewisham
Email: [email protected]

1800 482 482

GambleAware South Western Sydney

Delivery locations include Fairfield, Bankstown, Liverpool, Campbelltown, Bonnyrigg, Wingecarribee, Wollondilly
Email: [email protected]

1800 482 482

GambleAware South Eastern Sydney

Delivery locations include Kogarah, Sutherland, Bondi Junction, Darlinghurst
Email: [email protected]

02 8382 9601

GambleAware Northern Sydney & Central Coast

Delivery locations include Manly Vale, Narrabeen, Ryde, Tuggerah, West Gosford, Wyong, Toukley, San Remo
Email: [email protected]

1300 827 638

GambleAware Murrumbidgee

Delivery locations include Albury, Wagga Wagga, Corowa, Finley, Deniliquin, Holbrook, Glenroy
Email: [email protected]

02 6021 7099

GambleAware Mid & Northern NSW

Delivery locations include Coffs Harbour, Grafton, Lismore, Port Macquarie and Tweed Heads
Email: [email protected]

02 6651 4093

GambleAware Illawarra & Southern NSW

Delivery locations include Wollongong, Shellharbour, Nowra, Ulladulla, Batemans Bay, Bega, Goulburn, Queanbeyan, Cooma, Harden
Email: [email protected]

02 4267 6600

GambleAware Hunter & New England

Delivery locations include Cardiff, Forster, Gloucester, Maitland, Mayfield, Muswellbrook, Singleton, Taree, Armidale, Glen Innes, Gunnedah, Inverell, Moree, Narrabri, Tamworth
Email: [email protected]

1800 497 065

GambleAware Far & Western NSW

Delivery locations include Bathurst, Bourke, Broken Hill, Cobar, Coonamble, Dubbo, Orange
Email: [email protected]

1300 798 258

GambleAware Blue Mountains & Western Sydney

Delivery locations include Parramatta, Penrith, Lidcombe, Blacktown, Katoomba, Lithgow, Springwood, Emerton, Richmond
Email: [email protected]

1800 482 482

A good way to take control is deciding to block, ban or bar yourself (also called self-exclusion) from places you know gambling is an issue for you.

Self-exclusion can help if you want to cut down, have a break or quit for good. You choose where you don’t want to be. Anyone can do it, and it’s free.

Casinos, clubs, pubs and the TAB

You sign an agreement that sets out your obligations, including that you won’t be allowed to go into places you’ve specified. If you do go in, staff have permission to remove you.

In NSW, the minimum time you can self-exclude from casinos, clubs and pubs is 6 months. The minimum time you can self-exclude from TAB Agencies and their participating licensed venues is 12 months.

When you fill out the self-exclusion agreement you’ll need to provide:

  • copy of photo ID (driver licence or passport)
  • passport-size photo
  • list of the venues, parts of venues and TAB Agencies you want to be barred from.

This information is confidential. Your name and photo will be added to the venue’s register, but only the staff who need to identify you will have access.

Casinos, clubs and pubs: how to ban yourself
  • In person
    Contact the venue directly and let them know you want to self-exclude. They’ll explain what you have to do, and you’ll sign an agreement identifying the venue, or the part of the venue, you want to be blocked from.
  • Through a gambling counsellor
    A GambleAware counsellor can help you self-exclude from any pub, club, TAB Agency or casino in NSW, so you don’t have to go to the venue at all. You can ban yourself from up to 35 venues in one go. Get in touch with a gambling counsellor or call GambleAware on 1800 858 858 24/7.

    1800 858 858

TAB: how to ban yourself

TAB’s BetCare Program lets you fill out a form to nominate up to 15 TAB Agencies and participating hotels and clubs in NSW – plus your online account. To find out more, call 1800 882 876 or check out the BetCare brochure.

Online betting services

BetStop – the National Self-Exclusion Register™

BetStop – the National Self-Exclusion Register is a free national service to exclude yourself from all Australian-licensed online and phone wagering services in a single step. Find out more about BetStop - the National Self-Exclusion Register or contact GambleAware if you’d like our assistance to register. 

BetStop – the National Self-Exclusion Register™

Excluding directly with online betting services

  • When you ban yourself from an online betting service, including TAB, your account will be deactivated. You won’t be able to use it for betting.
  • The ban can be permanent, or you can take a break for days, weeks or months.
  • While you’re blocked you can withdraw any remaining balance, but you can’t reopen the account.

Every legal online betting service has tools to help you keep your spending in check. You can set deposit and transaction limits with them, and even put a self-exclusion in place.

Here are some links to help you check out your betting service’s commitment to you:

Blocking software

Specialist blocking software can prevent access to all online gambling sites, servers and apps in one go. It’s a great way to help stop kids and young people experimenting with gambling online.

There are 2 types of blocking software. Take a look at user reviews and ratings to decide what’s right for you.

General blocking software

Lets you set authorisations or parental controls to prevent or monitor access to a range of websites or apps.

For example, Net Nanny filters different categories of online content in addition to gambling. It can track searches, enforce safe search, and set alerts for flagged words like “poker” or “casino”. It can also place daily time limits on device use.

Gambling-specific blocking software

Lets you block gambling advertising and access to gambling websites:

  • Gamban for Android, Windows, iOS and macOS
  • GamBlock for Android, Windows, iOS and Mac
  • Betfilter for Android, Windows, iOS and Mac
  • BetBlocker for Android, Windows, Linux, Fire OS, iOS and Mac

Financial counselling is a great way to help you regain control.

Financial counsellors are trained professionals who can help you work your way out of money difficulties as a result of gambling. They’re located all over NSW, and their services are free and confidential.

Your local GambleAware provider offers free financial counselling. Find the locations and contact details here or by calling GambleAware on 1800 858 858.

There are many free counselling services all over NSW. Find one near you on the Financial Counsellors’ Association of NSW website.

1800 858 858

When you call GambleAware, they will arrange for you to speak to a professional GambleAware counsellor who either speaks your language or knows your culture. They may use an interpreter to help connect you to the right counsellor.

1800 858 858

GambleAware and the Translation and Interpreting Service (TIS)

If you want the free, confidential advice and support provided by GambleAware but want talk to someone in your first language, you can still get the help you need:

  • Call Translation and Interpreting Service (TIS) on 131 450.
  • Ask to talk to GambleAware on 1800 858 858 in your language.
  • TIS will call GambleAware for you.

Calls to TIS cost the same as local calls from landlines. Additional charges apply for mobiles.

Events and campaigns

GambleAware Week

What's gambling costing you? Ask the question this GambleAware week 16–23 October 2023. 

GambleAware Week

Reclaim the Game

We want to enjoy sport without betting getting in the way. Reclaim the Game and be gamble aware.

Reclaim the Game

Photograph of woman playing pokies superimposed into photo of office, coworker watches on as she plays. Text says 'Are you gambling with your career?'

Be Aware Visit GambleAware

Gambling can impact our lives and loved ones in ways we might not realised. That’s why we all need to be gamble aware.


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