NSW – GambleAware
GambleAware is here to support you to be gamble aware with information on how to gamble safely, and to provide free and confidential support for anyone affected by gambling.
Help in languages other than English
If English is not your first language, support is available for culturally and linguistically diverse communities.
I’d prefer an Aboriginal service
Culturally appropriate support is available from GambleAware, wherever you are in metro or regional NSW.
What kind of support are you looking for?
GambleAware counsellors are available over the phone right now. For free, confidential advice and support, call GambleAware on 1800 858 858 24/7.
A good way to take control is deciding to block, ban or bar yourself (also called self-exclusion) from places you know gambling is an issue for you.
Self-exclusion can help if you want to cut down, have a break or quit for good. You choose where you don’t want to be. Anyone can do it, and it’s free.
You sign an agreement that sets out your obligations, including that you won’t be allowed to go into places you’ve specified. If you do go in, staff have permission to remove you.
In NSW, the minimum time you can self-exclude from casinos, clubs and pubs is 6 months. The minimum time you can self-exclude from TAB Agencies and their participating licensed venues is 12 months.
When you fill out the self-exclusion agreement you’ll need to provide:
- copy of photo ID (driver licence or passport)
- passport-size photo
- list of the venues, parts of venues and TAB Agencies you want to be barred from.
This information is confidential. Your name and photo will be added to the venue’s register, but only the staff who need to identify you will have access.
- In person
Contact the venue directly and let them know you want to self-exclude. They’ll explain what you have to do, and you’ll sign an agreement identifying the venue, or the part of the venue, you want to be blocked from.
Through a gambling counsellor
A GambleAware counsellor can help you self-exclude from any pub, club, TAB Agency or casino in NSW, so you don’t have to go to the venue at all. You can ban yourself from up to 35 venues in one go. Get in touch with a gambling counsellor or call GambleAware on 1800 858 858 24/7.
TAB’s BetCare Program lets you fill out a form to nominate up to 15 TAB Agencies and participating hotels and clubs in NSW – plus your online account. To find out more, call 1800 882 876 or check out the BetCare brochure.
BetStop – the National Self-Exclusion Register™
BetStop – the National Self-Exclusion Register is a free national service to exclude yourself from all Australian-licensed online and phone wagering services in a single step. Find out more about BetStop - the National Self-Exclusion Register or contact GambleAware if you’d like our assistance to register.
Excluding directly with online betting services
- When you ban yourself from an online betting service, including TAB, your account will be deactivated. You won’t be able to use it for betting.
- The ban can be permanent, or you can take a break for days, weeks or months.
- While you’re blocked you can withdraw any remaining balance, but you can’t reopen the account.
Every legal online betting service has tools to help you keep your spending in check. You can set deposit and transaction limits with them, and even put a self-exclusion in place.
Here are some links to help you check out your betting service’s commitment to you:
Specialist blocking software can prevent access to all online gambling sites, servers and apps in one go. It’s a great way to help stop kids and young people experimenting with gambling online.
There are 2 types of blocking software. Take a look at user reviews and ratings to decide what’s right for you.
General blocking software
Lets you set authorisations or parental controls to prevent or monitor access to a range of websites or apps.
For example, Net Nanny filters different categories of online content in addition to gambling. It can track searches, enforce safe search, and set alerts for flagged words like “poker” or “casino”. It can also place daily time limits on device use.
Gambling-specific blocking software
Lets you block gambling advertising and access to gambling websites:
Financial counselling is a great way to help you regain control.
Financial counsellors are trained professionals who can help you work your way out of money difficulties as a result of gambling. They’re located all over NSW, and their services are free and confidential.
Your local GambleAware provider offers free financial counselling. Find the locations and contact details here or by calling GambleAware on 1800 858 858.
There are many free counselling services all over NSW. Find one near you on the Financial Counsellors’ Association of NSW website.
When you call GambleAware, they will arrange for you to speak to a professional GambleAware counsellor who either speaks your language or knows your culture. They may use an interpreter to help connect you to the right counsellor.
GambleAware and the Translation and Interpreting Service (TIS)
If you want the free, confidential advice and support provided by GambleAware but want talk to someone in your first language, you can still get the help you need:
- Call Translation and Interpreting Service (TIS) on 131 450.
- Ask to talk to GambleAware on 1800 858 858 in your language.
- TIS will call GambleAware for you.
Calls to TIS cost the same as local calls from landlines. Additional charges apply for mobiles.
Events and campaigns
Be Aware Visit GambleAware
Gambling can impact our lives and loved ones in ways we might not realised. That’s why we all need to be gamble aware.