The Gambling Help service is a free and confidential support which operates during business hours across Queensland. The Gambling Help services are located in 14 regions and operate out of approximately 30 sites across Queensland. All services are free and confidential.

Gambling Help


 
Queensland Gambling Help is provided via two support systems, the Gambling Helpline and the Gambling Help counselling service.

The Gambling Helpline (1800 858 858) is a free, confidential telephone help service which operates 24 hours a day, 7 days a week.

The Gambling Helpline offers immediate information and assistance over the phone, crisis support and referral to your closest Gambling Help service. These services are available for anyone affected by problem gambling, be it yourself, a partner, family member or friend. Calls to the Helpline are free from landlines, and won't be listed on your phone bill (though may be listed on mobile phone bills).

The Gambling Help counselling service provides free, professional face-to-face and telephone counselling. Counselling may include help with addictions, relationships and financial counselling for people with gambling-related problems and their families.

For Gambling Help service details in Queensland click here.

QLD Government

 

24/7 Support

Support, information and counselling services are available 24 hours, 7 days a week. To speak to a professional immediately, you can:

Talk online now

Phone Gambling Help Line on 1800 858 858

Or to access information click here

Children and young people can also contact the Kids Helpline on 1800 551 800

Gambling services in Qld

The Gambling Help service is a free and confidential support which operates during business hours across Queensland. The Gambling Help services are located in 14 regions and operate out of approximately 30 sites across Queensland. For contact details of your local service click here. For financial counselling click here.

For more information click here.

Self-exclusion

There are two types of exclusions in Queensland:

  • Self-exclusion - when you approach a venue and ask to be excluded/banned 
  • Venues Initiated exclusion - when the venue initiates the exclusion and excludes/bans you from the venue. 

All gambling providers in Queensland must exclude a patron when the patron requests to be self-excluded.

If you believe that you need to exclude yourself from a venue, there are some key points to be aware of:

  • you can seek assistance to self-exclude either with the venue's Customer Liaison Officer or, you can approach your local Gambling Help service for advice and assistance 
  • you will be required to complete some documentation for the venue 
  • you are required to visit each venue from which you wish to be excluded in person 
  • there is a 24 hour cooling off period if you change your mind 
  • an exclusion order must remain in place for a minimum of 12 months up to a maximum of 5 years, after which it automatically expires. 

Every hotel, club and casino has brochures which they can provide on exclusions and the exclusion process. Ask your local venue for a copy.

For more information on exclusions in Queensland click here.

Information in other languages

View information about gambling support services available in other languages.

Non-English Speakers