GambleAware is a free, confidential service that assists anyone in NSW that is affected by gambling. Information, support and counselling services can be accessed by phone, online and face-to-face across NSW. All services are free and confidential.

gamble aware

GambleAware services in NSW

GambleAware providers in NSW deliver a range of community education, support and counselling services. In addition to general counselling, support services include financial counselling, legal support, multicultural and in-language support and Aboriginal-specific support.

To find a counselling service near you in NSW, visit https://www.gambleaware.nsw.gov.au/i-need-support/i-need-to-talk-to-someone/is-there-support-near-me.

GambleAware is:

  • Free and confidential
  • Available face-to-face, via telephone or videoconference
  • Available in over 40 languages
  • A source of useful information and strategies to reduce or stop gambling or assist your loved one
  • Able to support you through the counselling process and self-exclusion from gambling venues

For support in your preferred language, you can contact the Multicultural Problem Gambling Service on 1800 856 800 or visit the GambleAware website for a list of culturally specific gambling counselling providers.

Aboriginal people can access free advice and help on 1800 752 948. Aboriginal-specific support is also available from GambleAware providers. Simply contact your local provider and let them know you would like culturally appropriate support.

Legal help is also available to anyone who has a legal issue as a result of gambling. You can make an appointment for a phone or face-to-face consultation by contacting Wesley Community Legal Service by phone on 0429 552 733 or email at Legalhelp@wesleymission.org.au.

GambleAware is funded by the NSW Government, through the Office of Responsible Gambling.

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Ban yourself from a venue (self-exclusion)

Self-exclusion is a program that enables people to bar themselves from entering hotels, clubs and casinos in NSW or just the gaming areas of the nominated venue/s. It is a requirement that all NSW venue operators have a self-exclusion program.

You do not need to approach a venue directly to enter into a self-exclusion agreement. For support with the self-exclusion process, you can speak to a GambleAware counsellor near you. To locate a counsellor, visit the GambleAware website https://www.gambleaware.nsw.gov.au/i-need-support/i-need-to-talk-to-someone/is-there-support-near-me.

In addition, Clubs NSW operates the ClubSAFE multi venue self-exclusion system on behalf of clubs and hotels in NSW. You enter the program through your local GambleAware service or by visiting your local venue. More information can be found on the Clubs NSW website.

For self-exclusion from The Star Sydney, you can speak to a GambleAware counsellor or you can contact The Star’s Patron Liaison Manager on 9657 7645.

More information

For more information, you can call 1800 858 858 or visit https://www.gambleaware.nsw.gov.au.