The Gambling Help service is a free and confidential support which operates during business hours across Queensland. The Gambling Help services are located in 14 regions and operate out of approximately 30 sites across Queensland. All services are free and confidential.

Gambling Help


 
Queensland Gambling Help is provided via two support systems, the Gambling Helpline and the Gambling Help counselling service.

The Gambling Helpline (1800 858 858) is a free, confidential telephone help service which operates 24 hours a day, 7 days a week.

The Gambling Helpline offers immediate information and assistance over the phone, crisis support and referral to your closest Gambling Help service. These services are available for anyone affected by problem gambling, be it yourself, a partner, family member or friend. Calls to the Helpline are free from landlines, and won't be listed on your phone bill (though may be listed on mobile phone bills).

The Gambling Help counselling service provides free, professional face-to-face and telephone counselling. Counselling may include help with addictions, relationships and financial counselling for people with gambling-related problems and their families.

Gambling Help service details in Queensland.

QLD Government

 

24/7 Support

Support, information and counselling services are available 24 hours, 7 days a week. To speak to a professional immediately, you can:

Talk online now

Phone Gambling Help Line on 1800 858 858 or access information online.

Children and young people can also contact the Kids Helpline on 1800 551 800

Gambling services

The Gambling Help service is a free and confidential support which operates during business hours across Queensland. The Gambling Help services are located in 14 regions and operate out of approximately 30 sites across Queensland.

Brisbane 07 3423 6950
Relationships Australia

Bundaberg 07 4153 8400
UnitingCare Community–Fraser District

Caboolture and Redcliffe Peninsula 07 5428 6244
Lives Lived Well

Cairns 07 4050 4955
UnitingCare Community–Cairns Region

Gold Coast 07 5575 6122
Relationships Australia

Ipswich 07 3281 8677
Relationships Australia

Logan 07 3808 9235
Relationships Australia

Longreach 07 4658 1855
Relationships Australia
Mackay and

Whitsunday 07 4957 4542
Relationships Australia

Moonyah Rehabilitation Service
07 3369 0922
Salvation Army (Residential facility)

Mt Isa 07 4749 8000
Centacare Townsville

Rockhampton and Central Queensland 07 4926 9377
Relationships Australia

Sunshine Coast 07 5492 7255
Relationships Australia

Toowoomba and South West 1300 991 443
Lifeline Darling Downs and South West Queensland

Townsville 07 4772 9000
Centacare Townsville

Wide Bay and Burnett 07 4191 3100
UnitingCare Community–Fraser District

Financial counselling

Read how to access financial counselling.

Self-exclusion

There are two types of exclusions in Queensland:

  • Self-exclusion - when you approach a venue and ask to be excluded/banned 
  • Venues Initiated exclusion - when the venue initiates the exclusion and excludes/bans you from the venue. 

All gambling providers in Queensland must exclude a patron when the patron requests to be self-excluded.

If you believe that you need to exclude yourself from a venue, there are some key points to be aware of:

  • you can seek assistance to self-exclude either with the venue's Customer Liaison Officer or, you can approach your local Gambling Help service for advice and assistance 
  • you will be required to complete some documentation for the venue 
  • you are required to visit each venue from which you wish to be excluded in person 
  • there is a 24 hour cooling off period if you change your mind 
  • an exclusion order must remain in place for a minimum of 12 months up to a maximum of 5 years, after which it automatically expires. 

Every hotel, club and casino has brochures which they can provide on exclusions and the exclusion process. Ask your local venue for a copy.

Read more information on exclusions in Queensland.

Information in other languages

View information about gambling support services available in other languages.

Non-English speakers.